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I paid a lot of money for this to break down. I should have bought a Samsung or an LCD. It also does this thing once in a while where it will not start the picture and then you have to wait for 5 mins or so and then "try" again. I just don't like not having a TV for 2 weeks each time something happens. I've gone through 2 lamps a heat sensor and a color wheel. I have had this TV for little over 2 years and have had to call for service 4 times. Don't get me wrong, when it works it has one of the best pictures you can find. I'll never buy Mits product ever again.
Two weeks later, I get a call informing me that the parts were backordered. I called again today, Tuesday, talked to a machine. I agree with the post suggesting a class action suit. I called for service three days ago, talked to a machine, no return call.
I guess my next stop is back to the Big Screen Store to discourage their customers. I did speak to a person, but they were no help. By the way, I also called Mitsubishi customer service. In November 2007 the light engine died. It took two weeks for the tech to come to the house to inform me that he couldn't fix it there. I've tried the unplug overnight trick and the reset button trick. Four hours later, still waiting for a return call.
They said to call them after the service is delivered. I purchased the WD57731 from The Big Screen Store in August 2006. The TV was not repaired until January 2008.Now, in September 2008, the TV won't even turn on. Is there a lemon law for TVs.
If you want to shell out big bucks for that amount of time, please buy. Mitsubishi sent a local rep to assist.said he couldn't fix the tv.
I personally will stay away from any DLP tv in the future. This is now 13 months and still a no-fix situation.
Still under the first year warranty and constantly put off by customer service. This is totally unsat.
10 months worked fine. We are on our fourth lamp.
Told we will be contacted in another week.
I'm glad I have the no interest payments, but it probably would have been better to buy a more expensive plasma or LCD then this piece of garbage. That's $500 dollars per year. The first one was taken back and exchanged for one that would work. We have had this TV since Feb. 2007 and are on our second lamp. Oh, it's the second one we had too.
The tech support person said that they know there are design problems and that the lamp overheats, they claim they will continue to replace the lamps for no cost. Just faxed it a second time they were to call as soon as it was recieved, did not happen. Mitsubishi should replace these TV's. I have had the TV exactly one year, seocnd lamp has burned out. Ihave faxed my documentation to the Tech Support Group twice, the first time they threw is away, some excuse about not seeing my address which was on the cover letter. Getting them to send on is a hassle, being out the use of the TV for a week every few months is inevitable.
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